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Volkswagen offers a range of connected services so you can drive smarter. From infotainment to navigation, our services keep you connected and safe out on the road.

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VW Connect

The latest generation of mobile online services. In all VW Connect⁠ or previously We Connect⁠-ready vehicles, you are online from the outset with your permanently installed eSIM card.

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Overview
Activation
Upgrades

VW Connect for your ID. 

VW Connect or previously We Connect⁠ for your ID.⁠ connect you to your vehicle. Thanks to the permanently installed eSIM card, your ID. is Internet-ready from the outset, offering you entertainment, online traffic information, remote functions and much more.

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Overview
Activation
We Connect Start

Car-Net

With the Car‑Net online services for older vehicles, you reach your destination quicker and stay well-informed at all times. Real-time traffic data, current filling station prices and the available parking spaces display help with this. You can also use your smartphone to control specific vehicle functions remotely with ease.⁠

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Overview
Requirements
Car‑Net Activation
Security & Service
Guide & Inform
e-Remote

Breakdown and roadside assistance

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Click below to discover how we’re here to help in the event that you breakdown. You’ll also be able to take a closer look at comprehensive insurance packages by Volkswagen.

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Important information :

  1. 1.
    When buying a new vehicle, there is the option to use digital services from VW Connect, VW Connect Plus, We Connect or We Connect Plus for an initial free contract period. The prerequisite for this is setting up a valid Volkswagen ID user account and logging in with a user name and password. Once the Volkswagen ID user account has been successfully set up and linked to your vehicle, a separate VW Connect or VW Connect Plus contract must be concluded with Volkswagen AG. This can be done online at www.myvolkswagen.net or via the “Volkswagen” app (available in the App Store and Google Play Store).The use of VW Connect or VW Connect Plus mobile online services is enabled by means of an integrated Internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe under network coverage. Some functions can be operated using the “Volkswagen” app. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app. Please note that the use of mobile data connections – particularly abroad – may incur additional costs (e.g. roaming fees). Volkswagen AG accepts no liability for this.   The availability of the individual services described in the packages from VW Connect, VW Connect Plus, We Connect or We Connect Plus may vary by country, vehicle model, equipment and installed software version. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period.More information is available at connect.volkswagen.com and your authorised Volkswagen repairer. Details of mobile data charges can be obtained directly from the relevant mobile data provider.
  2. 2.
    VW Connect refers to the current range of digital services for new vehicles from Volkswagen and successively replaces the previous generation of mobile online services, We Connect. The term “VW Connect” will be used subsequently to represent both systems. You can use the compatibility check to check which service packages your Volkswagen is compatible with: https://compatibility.volkswagen.com/gb/en/index.html. Detailed information on individual available services from VW Connect and We Connect, deviations and dependencies on the relevant ID. software versions can be found on the following pages: - Information for Volkswagen models - Information for the Touareg - Information for ID. models
  3. 3.

    When you buy a new vehicle, you have the opportunity to use digital services from VW Connect (Plus), We Connect (Plus) or VW Connect (Basic / Navigation) for the free initial contract period. To use the VW Connect (Plus), We Connect (Plus) or VW Connect (Basic / Navigation) services, you must have a Volkswagen ID user account and need to log in with your username and password. Once the Volkswagen ID user account has been successfully set up and linked to your vehicle, you can use the vehicle-, country-, software- and equipment-specific digital services for an initial contract period free of charge. For this purpose, a separate VW Connect (Plus), We Connect (Plus) or VW Connect (Basic / Navigation) contract must be concluded with Volkswagen AG online at https://www.myvolkswagen.net or via the “Volkswagen” app (available in the App Store and Google Play Store). The actual length of the free contract period depends on when you activate the digital services. From the ninetieth day after initial delivery at the latest, the free initial contract period will begin to reduce automatically. You can view the exact contract period for your specific vehicle on myVolkswagen https://www.myvolkswagen.net.

    Some We Connect / We Connect Plus or VW Connect / VW Connect Plus mobile online services can only be used via the “Volkswagen” app. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.  

    The mobile online services are available for the agreed contract period and may be subject to substantive changes during the contract period. The services included in the We Connect and We Connect Plus or VW Connect and VW Connect Plus packages may vary by country. Availability also depends on vehicle model, equipment and software version installed. This also applies to third-party services. More information is available at https://connect.volkswagen.com and your Volkswagen dealership. Please also take note of the current Terms and Conditions for the digital services of the ID. family.  

  4. 4.
    To use the Car‑Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be concluded online with Volkswagen AG. To use the services for the full period, you have 90 days after vehicle handover in which to register the vehicle at www.myvolkswagen.net or using the Volkswagen app (available in the App Store and Google Play Store). If you register at a later date, the duration of the free period will be reduced accordingly. The “Guide & Inform” mobile online services of Car‑Net can only be used with the optional equipment Discover Media and Discover Pro. You also need a mobile, Internet-ready end device (e.g. a smartphone) that is capable of acting as a mobile Wi-Fi hotspot. Alternatively, a mobile phone with remote SIM Access Profile (rSAP) or a SIM card with a phone and data option can be used with the “Business” mobile phone interface option in combination with the Discover Pro navigation system. The Car‑Net services are only available with an existing mobile data contract or one to be agreed separately between you and your mobile data provider and only within the coverage of the mobile data network concerned. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. Given the volume of data which arises when using Car‑Net services, agreeing a data flat rate with your mobile data provider is strongly recommended. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free Volkswagen app. The availability of the Car‑Net services may vary by country. These services are available for the agreed contract period and may be subject to substantive changes during the contract period. You can find more information on Car‑Net at connect.volkswagen.com and from your Volkswagen partner; for information on mobile data charges, please consult your mobile data provider.

  1. ^ Prices listed are Volkswagen UK’s recommended On The Road (OTR) retail price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer. Your contract is always with the Volkswagen Retailer. Volkswagen UK’s recommended OTR includes: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). Images shown may not reflect base specification and depict optional cost options.

    Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

  3. Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.
  4. Models shown and information provided (including standard equipment) reflect the specification for the current model year, which is the product currently available for order from the factory.  Information may differ from what you have ordered if, for example, you ordered before the change in model year or you ordered a vehicle from stock.  Vehicles available for purchase from stock and those shown within the 'Stock Locator' tool may have a different specification, from a previous model year.  Please contact your chosen retailer for details.
  5. Volkswagen Group United Kingdom Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 464440. Volkswagen Group United Kingdom Limited is acting as a credit broker, not a lender. The only lender we will introduce you to is Volkswagen Financial Services (UK) Limited, MK14 5LR. We may introduce you to vehicle retailers, who are acting as credit brokers.